Cookies and Cream Pop

At The Sweet Plug, every order is baked fresh to ensure the best quality and flavor.

Processing Time

Orders are typically prepared within 1–3 business days depending on order size and availability.

Custom orders or larger orders may require additional processing time.

Shipping Availability

We currently ship within the United States only.

Shipping availability may vary depending on weather conditions and destination to ensure product quality.

Shipping Methods

Orders are shipped using trusted carriers such as USPS, UPS, or FedEx, depending on the destination and shipping option selected at checkout.

Shipping delivery times are estimates and are not guaranteed.

Freshness & Packaging

Our cookies are carefully packaged to help maintain freshness during transit.

Because our products are handmade baked goods, slight variations in appearance may occur.

While we do our best to ensure safe delivery, we are not responsible for delays caused by shipping carriers, weather, or incorrect shipping information provided by the customer.

Warm Weather Shipping

Chocolate-based products may be affected by high temperatures during transit.

The Sweet Plug is not responsible for melting or heat-related changes once the package has been shipped.

Incorrect Addresses

Please double-check your shipping address before placing your order.

If an incorrect address is provided:

• We are not responsible for lost or delayed packages

• Additional shipping fees may apply for reshipment

Order Tracking

Once your order ships, tracking information will be provided via email or text (if applicable).

Local Pickup

Local pickup may be available for customers in Edgewater, Florida.

Pickup details will be provided at checkout.

Questions?

For shipping questions, contact us:

📞 386-589-0480

I’m a great place to let your customers know what to do in case they are dissatisfied with their purchase.

• Because our products are freshly baked food items, we are unable to accept returns or resell any products once they have been delivered or picked up.

  All sales are final.

  However, your satisfaction matters to us. If there is an issue with your order due to:

  • Wrong item received

  • Missing items

  • Damaged order upon pickup/delivery

  • Quality concerns with your order

  please contact us within 24 hours of receiving your order at 386-589-0480 with your order details and photos (if applicable), and we’ll do our best to make it right.

  Please note:

  • We do not offer refunds for taste preferences or change-of-mind purchases.

  • No refunds will be issued for orders not picked up during the scheduled pickup window unless previously arranged.

  • Custom or special orders are non-refundable once production has begun.

  Thank you for supporting The Sweet Plug!

  Due to health and food safety regulations, baked goods cannot be returned, exchanged, or resold.