At The Sweet Plug, your privacy matters to us just as much as every cookie and cake pop we bake. This Privacy Policy explains what personal information we collect, how we use it, and how we protect it when you visit our website (https://www.the-sweetplug.com), place an order, or interact with us on social media. By using our website or services, you agree to the practices described in this policy.
1. Information We Collect
When you interact with The Sweet Plug, we may collect the following types of information:
Personal Information you provide directly:
•Full name
•Email address
•Phone number
•Delivery address (for local delivery orders)
•Order details and special requests (flavors, custom messages, allergies, etc.)
•Payment information — processed securely through Wix Payments; we do not store your full card number on our end
Information collected automatically when you visit our website:
•IP address and general location
•Browser type and device information
•Pages visited, time spent on the site, and links clicked (via Wix analytics)
•Cookies and similar tracking technologies (see Section 3)
Information from social media:
•If you contact us, tag us, or message us on Instagram (@the_sweet_plug1), Facebook, or TikTok (@thesweetplug19), we may see your public profile information and the content of your message.
2. How We Use Your Information
We use the information we collect to:
•Process and fulfill your orders (local pickup or delivery)
•Contact you about your order status, updates, or any questions
•Send you confirmations, receipts, and order-related notifications
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•Respond to your inquiries submitted through our contact form or social media
•Send promotional emails or seasonal updates — only if you have opted in to our email list
•Improve our website, products, and customer experience
•Comply with applicable laws and regulations
Marketing emails: If you signed up for our email list, you will receive updates about new products, seasonal specials, and promotions. You can unsubscribe at any time by clicking the "Unsubscribe" link at the bottom of any email or by emailing us at info@the-sweetplug.com.
3. Cookies and Website Tracking
Our website is hosted on Wix and uses cookies — small text files placed on your device — to help the site function properly and to understand how visitors use it.
Cookies may be used for:
•Keeping items in your shopping cart
•Remembering your preferences
•Analyzing site traffic and usage patterns through Wix Analytics
•Supporting third-party tools such as Google Analytics, if enabled
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. Note that disabling cookies may affect some features of our website, such as the shopping cart. For more information about how Wix uses data, please visit the Wix Privacy Policy at https://www.wix.com/about/privacy.
4. Sharing Your Information
We do not sell, rent, or trade your personal information to anyone — ever. We may share limited information only in the following circumstances:
•Wix Payments: When you complete a purchase, your payment details are processed by Wix's secure payment system. Wix is PCI-compliant and handles payment data according to industry security standards.
•Delivery coordination: If your order requires local delivery, we may use your name, phone number, and delivery address solely to complete that delivery.
•Legal requirements: We may disclose information if required by law, court order, or government authority, or to protect the rights and safety of The Sweet Plug and its customers.
We do not share your information with advertisers or data brokers, and we do not use your data for any purpose beyond what is described in this policy.
5. Data Security
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We take the security of your personal information seriously. Our website is hosted on Wix, which provides SSL encryption (HTTPS) for all data transmitted between your browser and our site. Payment transactions are handled by Wix Payments using industry-standard encryption and security protocols.
While we take reasonable precautions to protect your information, no method of electronic transmission or storage is 100% secure. If you ever have concerns about the security of your data, please contact us right away.
6. Your Rights
You have the right to know what personal information we hold about you and to request that we correct or delete it. Specifically, you may:
•Request a copy of the personal information we have collected from you
•Ask us to correct inaccurate information
•Request that we delete your personal information (subject to any legal obligations to retain records)
•Opt out of marketing communications at any time
To exercise any of these rights, simply email us at info@the-sweetplug.com with your name and request. We will respond within a reasonable timeframe — typically within 30 days.
Florida residents may have additional rights under Florida law. If you have questions about your specific rights, feel free to reach out to us.
7. Children's Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at info@the-sweetplug.com and we will promptly delete that information from our records.
8. Third-Party Links
Our website and social media profiles may contain links to third-party platforms such as Instagram, Facebook, and TikTok. Once you leave our website or click an external link, this Privacy Policy no longer applies. We encourage you to review the privacy policies of any third-party sites you visit.
9. Florida Cottage Food Operation
The Sweet Plug operates as a Florida Cottage Food business under Florida Statute § 500.80. All products are prepared in a home kitchen. Personal information collected during orders is used solely to fulfill your order and communicate with you — never for commercial data purposes.
10. Changes to This Privacy Policy
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We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will revise the "Effective Date" at the top of this page. We encourage you to check back periodically to stay informed. Continued use of our website after any changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please don't hesitate to reach out:
The Sweet Plug
Owner: Chris Neal
Address: 1919 Hollybrooke Rd, Edgewater, FL 32141
Email: info@the-sweetplug.com
Phone: 386-576-7219
Website: https://www.the-sweetplug.com
Instagram: @the_sweet_plug1
TikTok: @thesweetplug19
Thank you for trusting The Sweet Plug with your information — and your sweet tooth!