Shipping Policy

The Sweet Plug

Effective Date: June 2025

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At The Sweet Plug, every order is baked fresh to ensure the best quality and flavor.

Processing Time

•Orders are typically prepared within 1–3 business days depending on order size and availability.

•Custom orders or larger orders may require additional processing time.

 

Shipping Availability

•We currently ship within the United States only.

•Shipping availability may vary depending on weather conditions and destination to ensure product quality.

 

Shipping Methods

•Orders are shipped using trusted carriers such as USPS, UPS, or FedEx, depending on the destination and shipping option selected at checkout.

•Shipping delivery times are estimates and are not guaranteed.

 

Freshness & Packaging

•Our cookies are carefully packaged to help maintain freshness during transit.

•Because our products are handmade baked goods, slight variations in appearance may occur.

•While we do our best to ensure safe delivery, we are not responsible for delays caused by shipping carriers, weather, or incorrect shipping information provided by the customer.

 

Warm Weather Shipping

•Chocolate-based products may be affected by high temperatures during transit.

•The Sweet Plug is not responsible for melting or heat-related changes once the package has been shipped.

 

Incorrect Addresses

Please double-check your shipping address before placing your order.

If an incorrect address is provided:

–We are not responsible for lost or delayed packages

–Additional shipping fees may apply for reshipment

 

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The Sweet Plug — Shipping Policy

Order Tracking

•Once your order ships, tracking information will be provided via email or text (if applicable).

 

Local Pickup

•Local pickup may be available for customers in Edgewater, Florida.

•Pickup details will be provided at checkout.

 

Questions?

For shipping questions, contact us:

Phone: 386-576-7219

Email: info@the-sweetplug.com

Website: https://www.the-sweetplug.com